We don’t just deliver great intellectual property case management software and walk away. We want to make sure you get the most out of it and that it continues to be a success, which is why we offer a range of support and services post the date you go live.
Once your system is up and running you need to know that you can call on knowledgeable staff to help you with your queries. We have a dedicated product support team which you can contact as often as you like! The most important thing is that your problem is solved quickly and efficiently. We pride ourselves on our ability to offer a personalised service.
We believe Equinox is easy to learn and use - an intuitive, familiar and user-friendly interface allows most users to jump right in and get started. Initial training is included within set-up and is available in person or via private online webinar sessions with a product specialist. These private sessions are highly recommended to help user’s get the most out of the systems capabilities quickly and help make the experience productive and successful.
When you subscribe to Equinox, you are also joining our Equinox Community. We hold Equinox Conferences and User Group Meetups across the UK. These meetups host talks on some of our latest features and upcoming plans. They also give you a great opportunity to network with other Equinox users and to speak directly with the Equinox team.